Refund policy

Made to order, cancel any time before it ships

Every Torque Skull helmet is custom made for you after you order. Changed your mind? Email us at any point before your helmet ships and we will cancel your order and give you a full refund. No questions asked.

30-day returns

You have 30 days after your helmet is delivered to request a return. To be eligible, the helmet must be unused, in the same condition you received it, and in its original packaging with the remote and all accessories.

To start a return, email xavellestore@gmail.com with your order number. We will reply with the return address and instructions. Items sent back without first contacting us cannot be accepted. Return shipping costs are paid by the customer, unless the helmet arrived damaged or defective.

Damaged, defective or wrong item

Please inspect your helmet when it arrives. If the faceplate motor, LED eyes, voice control or remote do not work, or the helmet arrived damaged, email us within 7 days of delivery with your order number and a short photo or video. We will send a free replacement or give you a full refund, your choice.

Refunds

Once your return is received and inspected, we will email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Depending on your bank, it may take a little longer to show on your statement.

EU and UK customers

You can cancel your order for any reason within 14 days of receiving it (right of withdrawal). Email us within that period to start the process.

Questions

Email xavellestore@gmail.com. We reply within 24 to 48 hours.